Customer Support Center
At Crownjewelz our support team is here to help with questions, account-related issues, technical concerns or general feedback. Whether you need help verifying documents, managing deposits and withdrawals, or troubleshooting the site, our English-speaking advisers will assist promptly and professionally. Contact us by live chat, phone or email and we’ll guide you through the process, answer queries and escalate matters to the right department when necessary.
| Department | Contact |
|---|---|
| Customer support | [email protected] (Live chat & email; document uploads) |
| General enquiries | [email protected] (Account info, billing & feedback) |
| Affiliate enquiries | [email protected] (Affiliate partnerships & marketing) |
| Phone | +44 20 7946 5823 (Call for account or payment help) |
| Working hours | Mon - Sun, 08:00 - 00:00 (GMT/BST) |
Email Assistance
Email is our preferred contact method for detailed requests, account-related issues, or any matter that requires explanations or documents. When emailing, please use a clear subject line, include your full name, account ID and up-to-date contact details, and attach any relevant files. Providing this information helps our team resolve your enquiry faster and avoids unnecessary delays.
Send Us a Message
Response Time
Our support team aims to reply to most enquiries within one business day. For simple requests you’ll often get an answer the same day; complex issues that need verification or third-party checks may take longer depending on their nature. If you need urgent help, use live chat for the quickest response - otherwise submit a ticket and we’ll be in touch promptly.
Feedback
We'd love to hear from you. Share feedback, suggestions or ideas to improve Crownjewelz, every message is reviewed carefully by our team and helps shape updates to the site, promotions and customer support. Use live chat or the contact form to send your thoughts and we'll consider them for future updates. Your input helps us improve the experience for all players.