Responsible Gambling at Crownjewelz Casino

At Crownjewelz we take responsible gambling seriously. We want every player to enjoy controlled play and to feel safe while using our site. That means offering clear tools to manage activity, providing guidance on spotting risky behaviour and signposting professional support when it’s needed. We encourage all customers to set sensible limits and to contact us if they have any concerns.

Player protection principles

We prioritise player safety and fair play. Our approach is to prevent harm through transparency, easy-to-use controls and prompt customer support. We respect your choices about how you play and will act to protect accounts that show signs of possible problem gambling.

Activity-control tools

We provide a range of self-service tools so you can control your account at any time. These are available in your account settings and can be changed quickly by you or with our help.

Available controls

• Deposit limits - set daily, weekly or monthly caps on how much you can add to your account.
• Loss limits - choose a maximum loss over a set period to help control spending.
• Session reminders - receive prompts after a set time so you can take regular breaks.
• Time-outs - short breaks from play, typically from 24 hours up to several weeks.
• Self-exclusion - longer-term account closure for those who need an extended break.

Deposit and loss limits

Setting deposit and loss limits is an effective way to control expenditure. You can choose limits that suit your budget and adjust them via your profile. If you request to reduce a limit it usually takes effect immediately. Requests to raise limits may require a cooling-off period for your protection.

Time-outs and self-exclusion

Time-outs are designed for short pauses in play and are easy to activate and reverse. Self-exclusion is available for longer breaks. During self-exclusion your account will be closed and you will be prevented from opening a new account for the agreed period. If you need help activating longer exclusion we can assist via support.

Signs of problematic behaviour

Look out for changes such as spending more than planned, chasing losses, borrowing to gamble, hiding activity from others or neglecting work and relationships. If you notice these signs in yourself or someone you care about, consider using limits, taking a time-out or contacting support.

Tips for maintaining control

• Set affordable deposit and loss limits before you start playing.
• Use session reminders to avoid extended play sessions.
• Avoid gambling when tired, stressed or under the influence of alcohol.
• Keep a record of time and money spent on gambling.
• Talk to a friend or contact our support team if you feel uneasy about your play.

Professional help and support organisations

If you need further support, professional organisations can help. In the United Kingdom you can find confidential advice and support from GamCare and BeGambleAware. If you want to speak with us first, contact [email protected] and we will guide you through available options and account tools.