Terms and Conditions

This page sets out the rules that govern use of Crownjewelz. It explains the relationship between us and people who register accounts, place bets or play casino games on our platform. Please read these terms carefully as they form the contract between you and us and explain your rights and obligations when using our services.

Account responsibilities

When you open an account with Crownjewelz you agree to provide accurate, up‑to‑date information and to keep your login details secure. You must notify us immediately if you suspect unauthorised access. We may suspend or close accounts where security is compromised, where activity breaches these terms, or where we reasonably suspect fraud, money‑laundering or other unlawful conduct.

Verification and security

We carry out identity checks and may request documents to confirm name, address, date of birth and payment details. Accounts must be verified before certain withdrawals are processed. We use standard security measures to protect personal data, but you remain responsible for maintaining the confidentiality of your account credentials.

Account limits and conduct

Only one account per person is permitted unless we agree otherwise. You must not share accounts, use another person’s details, or attempt to circumvent limits by using multiple accounts, VPNs or proxies. Breach of these rules may result in restriction of play, confiscation of bonus funds and closure of the account.

Eligibility requirements

To use Crownjewelz you must be of legal age in your jurisdiction and not be located in a restricted territory. By registering you confirm you meet these requirements. We reserve the right to refuse registration or suspend accounts from jurisdictions where our services are not permitted by local law.

Acceptable platform use

You must use the site in a lawful manner and not attempt to manipulate games, exploit technical faults, or engage in behaviour intended to obtain an unfair advantage. Automated play, collusion, or abusive betting patterns are prohibited. We may suspend accounts and withhold winnings where misuse or abuse is detected.

General bonus and promotion rules

Promotions and bonuses are subject to specific terms available on the relevant offer page. Generally, only one promotion may be active at a time and bonuses may carry wagering requirements, game restrictions and maximum bet rules. We reserve the right to cancel, amend or withdraw promotions, refuse bonus claims, and reclaim bonus funds where abuse or error is evident.

Deposits and withdrawals

Deposit and withdrawal options are listed in the cashier. We may require verification before processing withdrawals. Payment processing times and limits may vary by method and by regulatory or fraud screening checks. Third‑party payment providers may charge fees which are outside our control. Large wins may be paid in instalments at our discretion.

Dispute resolution

If you have a complaint please contact our support team at [email protected]. We will aim to resolve issues promptly and fairly. If a dispute cannot be resolved directly, we will outline available escalation routes. Your statutory rights are not affected.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be notified to account holders where reasonably possible. Continued use of the service after changes implies acceptance of the revised terms. It is your responsibility to review the terms periodically.